POLICIES
RETURNS AND EXCHANGES
RETURN POLICY
Gerhard Supply offers exchange or store credit (NO REFUNDS) on regular priced (i.e. not on sale / discounted) merchandise returned to us within 14 days of purchase. Returned merchandise must not be worn, washed or damaged. All original tags, packaging and a valid receipt must be returned, intact, with the merchandise.
ORDERS SHIPPING TO DESTINATIONS OUTSIDE OF CANADA ARE FINAL SALE
RETURN SHIPPING
Canadian customers (international orders are final sale) are responsible for any exchange related shipping costs, both to and from Gerhard Supply. Gerhard Supply will not accept returns shipped to us without authorization. Any C.O.D. charges that Gerhard Supply incurs receiving a return will be deducted from the value of the exchange or store credit issued.
HOLIDAY RETURN POLICY
Our 14-day window for returns (see “return policy” above) can be deferred to Dec. 27 - Jan. 9 on any purchases made in the month of December - all other conditions still apply.
PRICE ADJUSTMENTS
Gerhard Supply will gladly issue a price adjustment in the form of store credit on regular priced items that are discounted within 14 days of purchase. For an item to qualify for a price adjustment, we must have another one of the item in stock in the same size, style and colour at the time that the adjustment is requested.
SHIPPING
Gerhard Supply ships worldwide and offers free shipping on larger orders. See below for destination specific promo codes.
“In Store Pickup” is available to local customers at no additional charge.
Please allow up to 2 business days for the processing of shipments and up to 24 hours for the processing of “in store pickups”.
SHIPPING TO CANADA
Free shipping on orders over $300 CAD. Use promo code "freeshipcanada" to claim.
A $15 CAD shipping charge applies to orders under $300 CAD.
"In Store Pickup" is available (no charge) to local customers who do not require delivery.
We ship to Canadian addresses via Canada Post. Delivery in 3-7 business days, with tracking.
Residents of Ontario and other HST participating provinces and territories are charged HST.
Residents of GST / PST collecting provinces and territories are only charged GST.
SHIPPING TO THE UNITED STATES
Free shipping on orders over $500 CAD. Use promo code "freeshipusa" to claim.
A $20 CAD shipping charge applies to orders under $500 CAD.
We ship to American addresses via UPS. Delivery in 5-10 business days, with tracking.
Canadian sales tax is not charged at checkout. The customer is responsible for any local government & brokerage fees on delivery.
Orders under $800USD usually import into the United States duty and sales tax free, under the new USMCA “De Minimis” rules.
If your order shipping to the United States will exceed $800USD, please contact us before ordering.
Orders shipping to the United States are final sale.
SHIPPING TO THE EU / UK
Free shipping on orders over $1,000 CAD. Use promo code "freeshipeuuk" to claim.
A $50 CAD shipping charge applies to orders under $1,000 CAD.
We ship to EU / UK addresses via UPS (>2kg / $1,000CAD) and EMS (<2kg / $1,000CAD). Delivery in 5-10 business days, with tracking.
PLEASE NOTE: ORDERS VALUED UNDER €150 / £135 WILL BE DECLARED AS €150 / £135 FOR CUSTOMS & TAX COLLECTION PURPOSES.
As a Canadian business with minimal operations in Europe, we are not registered to collect EU / UK VAT, which is now required of exporters on goods valued under €150 / £135.
Orders valued over €150 / £135 will still import into the EU / UK, with VAT, duties and brokerage fees collected from the customer by customs.
Canadian sales tax is not charged at checkout. The customer is responsible for any local government & brokerage fees on delivery.
Canada and the European Union have a Free Trade Agreement (CETA) which allows Made-in-Canada goods (most of our inventory) to import into the European Union duty free. Local sales tax and brokerage fees may still apply, but the duties are waived.
Orders shipping to international destinations are final sale.
Orders shipping to international destinations cannot exceed $2,000CAD.
SHIPPING TO OTHER INTERNATIONAL DESTINATIONS
Free shipping on orders over $1,000 CAD. Use promo code "freeshipinternational" to claim.
A $50 CAD shipping charge applies to orders under $1,000 CAD.
We ship to international* addresses via UPS (>2kg / $1,000CAD) and EMS (<2kg / $1,000CAD). Delivery in 5-10 business days, with tracking.
Canadian sales tax is not charged at checkout. The customer is responsible for any local government & brokerage fees on delivery.
Canada and South Korea have a Free Trade Agreement (CKFTA) which allows Made-in-Canada goods (most of our inventory) to import into South Korea duty free. Local sales tax and brokerage fees may still apply, but the duties are waived.
Canada and a growing number of other “Pacific Rim” countries (including Australia, Japan, New Zealand, Singapore) have a Free Trade Agreement (CPTPP) which allows Made-in-Canada goods (most of our inventory) to import into CPTPP member countries duty free. Local sales tax and brokerage fees may still apply, but the duties are waived.
Many other international destinations have “De Minimis” laws that exempt low value importations from tax and / or Free Trade Agreements with Canada that lower or eliminate taxes on the import of Canadian made products. Please contact your local customs office for more information.
Orders shipping to international destinations are final sale.
Orders shipping to international destinations cannot exceed $2,000CAD.
*If shipping to your international destination does not appear to be possible, please contact us for a quote.
SPECIAL ORDER
Gerhard Supply will gladly special order an item or size that we have sold out of or do not have in stock. Please contact Gerhard with your desired item, size and other variants, as applicable. We will get back to you with a quote and a timing estimate if we are able to fulfill your request. Special orders are final sale and require payment in full before an item will ship.
SECURITY
Purchases made through Gerhard Supply's online store are handled by "Stripe", an internet payment processing company. All personal information is handled by Stripe's secure connection. No personal information shared with Stripe or Gerhard Supply will be shared, sold or solicited.